Kelly Services S.p.A., a US multinational company leading in providing workforce solutions, since more than 70 years offers interesting opportunities to qualified candidates all over the world. For further information, please visit www.kellyservices.it
Kelly Services in Milano, for NutraQ are looking looking for a customer-oriented person, precise and accurate in customer care, act and live by the NutraQ values
CUSTOMER SERVICES
the customer services will be an intermediary between NutraQ and the Italian customers and will deal with:
Responsibilities:
- Handle all incoming and outgoing communication - calls, emails, mail, returns according to agreed routines and processes
- Make maximum effort to retain customers in the existing membership & when possible, cross-sell/upsell
- Follow corporate core values, act on approved plans and according to company guidelines
- Customer Services workflow - distribution of tasks within Customer Service
- Coaching, feedback sessions to Customer Services agents and backup for agents when needed
- Onboarding new agents on Customer Services systems and processes
- Deviations reporting known, suspected, confirmed and unconfirmed deviation, meeting set KPIs
Qualifications:
- Positive a proactive attitude
- Excellent communication and sales skills
- Able to organize work and prioritize
- Experience from call center, customer service or position facing a customer for at least 2 years required
- Experience leading a small team/department, organizing workflow preferred
- MS Office (Excel, PowerPoint, Word)
- Social competence
- Fluent /Native in local language (spoken&written) professional in English (spoken)
- Interest in beauty products
Our offer:
The contract may become permanent
Working place: Milan
Kelly Services S.p.A., enrolled since 11/26/2004 in the Staffing Agencies Computer Register, Sect. I., prot. no. 1098-SG. Candidates of either sex (see L. 903/77) are kindly invited to read our Privacy Statement on www.kellyservices.it (art. no.13 Lgs. Decree 196/2003).
Kelly Services S.p.A., iscritta in data 26/11/2004 nell'Albo Informatico delle Agenzie per il Lavoro, Sez. I., prot. n. 1098-SG. I candidati ambosessi (L. 903/77) sono invitati a leggere sul sito www.kellyservices.it l'informativa sulla Privacy (Regolamento UE 2016/679).
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Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
